Refunds & Cancellations
By purchasing a course through the Therapist Training Academy, you are agreeing to the following terms and conditions.
The description of the course is outlined on the website. There may be small changes to the itinerary depending on your group size and academic level.
All services are subject to availability
Fees
All fees are on our website and are not vatable. This includes course manuals, use of equipment on the day and light refreshments on each day of the course.
Your non-refundable deposit is paid online; the remaining fee must be paid 14 days before your course and paid in full before the course starts. You will receive a full receipt for all fees paid along with a certificate of attendance/diploma at the end of your course as long as all examination criteria has been met.
We expect you to be honest about your qualifications and experience. If you are seen to be working at a lower level than is required on the course, you will be asked to leave by the tutors and will receive no refund.
Cancellation
In the event of unforeseen problems, the course may not be able to run as planned. In these events, we will contact you as soon as possible and offer you a refund of monies paid to us or transfer you on to another course free of charge.
All deposits taken for courses booked under Therapist Training Academy are non-refundable. If you need to cancel your course, please contact us as soon as possible. Cancellation within 14 days of the course date will incur half of the remaining course amount. Cancellation within 7 days of the course date will incur the full course amount.
Insurance
As a practicing therapist, you will be expected to hold a valid public liability insurance policy. Failure to do so could result in your certificate being withdrawn.
Delivery/ Returns policy for our Products
At this time, we can only deliver to mainland UK. Sorry for any inconvenience caused.
All items will be dispatched within 48 hours of your order being placed and sent second class via Royal Mail. We use as much recyclable packaging as possible; please help us to be green by recycling your outer packaging. If your item reaches you in a damaged condition, please contact us immediately with photographic evidence at info@tta-ne.co.uk
Returns
You have the statutory right to cancel your order and return your item within 14 days of receiving it. You can do so with no explanation if the item was not fit for purpose, not as described or not a satisfactory quality. If you find that you would like to return your item, please email us to let us know info@tta-ne.co.uk
As long as the item reaches us in a resaleable condition, unused with original packaging intact, we will issue you with a full refund. The cost of postage for the return is not part of this refund.
Our returns postal address:
The Bodyworks Clinic
Unit 13-14 Concord House
Speculation Place
Washington
NE37 2AS
Complaints Procedure
In the event of you being unhappy with the service you have been provided, please let us know. We take all complaints extremely seriously and aim to resolve the issue as quickly as possible. Please contact our clinic director confidentially with any complaints via phone or email:
T: 0191 908 2376
Therapist Training Academy management reserve the right to change all terms and conditions without prior notice.